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  • Customer Reviews

    Read our real-time customer testimonials about CertaPro Painters

    As part of our Certainty Service SystemTM we make sure we call back every customer we painted for. Using our trusted Quality Callback ProgramTM an outside firm reaches out to our past customers to measure our quality and survey our customers.

    Our customers are asked two simple questions: On a scale of 0 (very unlikely) to 10 (very likely) how likely is it you would recommend us to a friend or family member? and why?

    Below you will find what our customers have said about their experience with CertaPro Painters.®

    If you have had a project completed by CertaPro and you have not received either an email or phone call request for information you can email us at customersforlife@certapro.com.


  • Apr 15, 2014
    Tina H., Davidsonville*, MD
    "They were very professional and responsive to our questions. The work looks great. "
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    Apr 15, 2014
    Regina E., Gambrills*, MD
    "I am very pleased with the franchise owners and the price reasonableness of the paint proposal. My proposal provided an Options section that included additional pricing for a second coat of paint. However, the second coat of paint in some areas of the house (e.g. along the stair railings) were not evenly applied. I was unable to completely inspect all areas until the following morning because the painters left at 9 p.m. on the second day. The subcontractors were pleasant and left the home clean as they possibly could. "
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    Apr 13, 2014
    Sherry B., Annapolis*, MD
    "We liked the crew that did our work. They were responsive and did a good job."
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    Apr 11, 2014
    Dawn K., Arnold*, MD
    "The team did a wonderful job."
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    Customer Experience:
    Apr 06, 2014
    David B., Arnold*, MD
    "Exceptionally clean and thorough. Excellent wallboard repair work!"
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    Mar 04, 2014
    Mary P., Annapolis*, MD
    "It was fine. They did a great job."
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    Feb 21, 2014
    Gali M., Annapolis*, MD
    "They were great with, they did a great job."
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    Jan 18, 2014
    Diane S., Annapolis*, MD
    "The team did a beautiful job taking time to prep all areas, cover walls and furniture with plastic and paint in a timely manner. They were very professional and nice to talk with. Gerard came with them so to make certain they knew exactly what needed to be done. "
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    Jan 13, 2014
    Brent H., Annapolis, MD
    "Have the work inspected by a supervisor before departing. Several small, but visible, surfaces near corners were not properly prepared before painting."
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    Dec 20, 2013
    Tim L., centreville, MD
    "The only issue I had was some drops of paint on the carpet. Maybe cover up a little bit more."
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    Oct 30, 2013
    Claudia R., Annapolis, MD
    "Very efficient, cleaned up after job, quick scheduling. "
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    Oct 16, 2013
    Mike P., Annapolis*, MD
    "We have other work we need to have done and I will hopefully be using them again. "
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    Oct 10, 2013
    Janette B., Annapolis*, MD
    "I wish they put things back where they found them after they were done painting"
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    Oct 09, 2013
    Brenda L., Arnold*, MD
    "I thought they were professional. They made quick work of the job and a great job cleaning up after."
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    Oct 09, 2013
    Judy D., Annapolis*, MD
    "They were professional. They did a wonderful job. They did the entire house in five days. They did an excellent job."
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    Sep 21, 2013
    Janice H., Gambrills*, MD
    "I Really liked the way that my deck area looked and the fact that the workers cleaned up very well and did minimal damage to the vegetation around the deck. Using Sherwin Williams paint color selection tools on the IPad was extremely helpful in selection of the stain color! great pricing, too."
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    Sep 10, 2013
    Trina L., Glen Burnie*, MD
    "They did a good job."
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    Sep 08, 2013
    Nancy C., Annapolis*, MD
    "Did a good job and cleaned up nicely afterward."
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    Aug 29, 2013
    Clayton W., Queenstown*, MD
    "They were on time and got the work done. They were very polite and helpful. "
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    Aug 27, 2013
    Judy T., Crownsville*, MD
    "They did an excellent job and cleaned up good. "
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    Customer Experience:
    Aug 20, 2013
    Judy B., Annapolis*, MD
    "We were very pleased with the work. We were happy with the follow through from the owner Chris. It was a little more expensive than what we usually pay but we had a tight timeline and they worked with us to get it done within that timeline. "
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    Aug 15, 2013
    Roger S., Easton*, MD
    "They were good."
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    Customer Experience:
    Aug 15, 2013
    Ron R., Annapolis*, MD
    "All good."
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    Customer Experience:
    Aug 14, 2013
    John J., Crofton*, MD
    "Great workmanship and I really appreciate the team's flexibility with color changes and schedule. I will recommend CertaPro in the future. "
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    Aug 07, 2013
    Mark G., Gambrills*, MD
    "Excellent custom service, they did an excellent job with the paint job itself and the follow up with the franchise was excellent."
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    Aug 07, 2013
    Elizabeth S., Annapolis, MD
    "They could patch on the walls better. "
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    Jul 10, 2013
    Sue G., Annapolis*, MD
    "Fast, quick, dependable, and professional"
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    Jul 09, 2013
    Jan S., Annapolis*, MD
    "They were on time, and cleaned up everything."
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    Jul 08, 2013
    Sue D., Arnold*, MD
    "I was very pleased. I first had a problem with the level of the stain and they addressed it and took care of it."
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  • If you have had a project completed by CertaPro and you have not received either an email or phone call request for information you can call 1-866-213-8291 to give your review to a customer service representative.


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